Shipping Policy

Shipping Policy

Thank you for shopping with Smooth Visage. We are committed to providing fast, reliable delivery and an exceptional shopping experience.

Same-Day & Next-Day DMV Delivery

Customers located within the Washington, DC, Maryland, and Virginia (DMV) area may qualify for same-day or next-day local delivery on eligible in-stock items.

Local Delivery Eligibility

  • Available on select products marked as DMV Fast Delivery Eligible

  • Delivery availability depends on your location and the time your order is placed

  • Orders placed before our daily cutoff time may qualify for same-day delivery

  • Orders placed after the cutoff time will typically be delivered the next business day

Delivery options and fees (if applicable) will be displayed during checkout.

Processing Time

Orders are processed Monday through Friday, excluding major holidays.

In-Stock Items

  • DMV Fast Delivery Items: Same-day or next-day delivery when eligible

  • Standard In-Stock Items: Ship within 1–2 business days

Made-to-Order & Custom Items

Some products may require additional preparation time. Estimated processing times will be displayed on the product page.

Print-on-Demand Products

Print-on-demand items typically ship within 2–5 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that once an order has been processed and prepared for shipment, changes or cancellations may not be possible.

Domestic Shipping (United States)

Standard Shipping

Estimated delivery: 3–7 business days

Priority Shipping

Estimated delivery: 2–4 business days

Expedited Shipping

Estimated delivery: 1–2 business days

Shipping rates are calculated at checkout based on your location and selected shipping method.

International Shipping

Smooth Visage proudly ships worldwide.

International shipping rates and delivery times vary by destination and will be calculated during checkout. Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

Smooth Visage is not responsible for delays, lost packages, or delivery issues resulting from incorrect or incomplete addresses entered during checkout.

Tracking Information

Once your order ships, you will receive a confirmation email containing tracking information so you can monitor your package's journey.

Undelivered or Lost Packages

If your package appears lost, delayed, or undelivered, please contact us at support@smoothvisage.com.

Our team will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Questions?

If you have any questions regarding shipping, delivery times, or your order status, please contact us at:

support@smoothvisage.com

Thank you for choosing Smooth Visage. We appreciate your support and look forward to serving you.